SHOP POLICIES
SWEET MACARAES | ROSEBURG, OR
Ordering Process:
Customers can place orders through our website, in-store, or by phone during business
hours. Accepted payment methods include credit/debit cards and cash.
Cancellation and Changes:
Order changes or cancellations must be made at least 48 hours before the scheduled
pickup or delivery time. A 10% fee applies to order cancellations, and changes are
subject to availability.
Refunds and Returns:
Refunds are issued only for orders canceled within the specified timeframe.
We do not accept returns on perishable items, but if there is an issue with the quality,
please contact us for resolution.
Quality Assurance:
We guarantee the freshness and quality of our products. If you're unsatisfied, contact us
within 24 hours for a replacement or refund.
Allergen Information:
Allergen information is available on our website. Please inform us of any allergies when
placing your order.
Delivery and Pickup:
Delivery is available within a specified radius with a flat fee. Free pickup is available
during business hours. Customers must provide accurate delivery addresses, and
delivery times are approximate.
Communication:
Customers will receive an order confirmation via email. Any issues or changes will be
communicated promptly.
Privacy Policy:
Customer information is kept confidential and used solely for order processing. We
adhere to privacy regulations.
Customer Feedback:
We welcome customer feedback. Please share your experience or concerns with us via
email or phone, and we will address them promptly.
Reach RaeAnn at sweetmacaraes@gmil.com
